Comfort Hotel Gardenia

Unfortunately, our experience at Hotel Gardenia was overshadowed by poor hospitality and maintenance issues. The staff, particularly the evening and night shift concierges, displayed unprofessional and rude behavior throughout our stay. On our first night, the older male concierge working the evening shift was dismissive and unfriendly when we asked where to buy water. Although we couldn’t understand everything he said to another employee, it was clear from his tone and demeanor that he cursed at us. The second night, a woman at the front desk was even worse. Neither of them gave their names. When we arrived with a pizza to enjoy on our room’s balcony—furnished with chairs and a table—she abruptly stopped us and yelled that eating in the rooms was not allowed. She went as far as to claim that we would make the room dirty and stain the linens, effectively prohibiting us from even entering the hotel with the pizza. This was an outrageous and insulting attitude toward guests who were paying for the room and service. Her behavior was beyond rude and completely unprofessional, leaving us feeling unwelcome and uncomfortable. Additionally, the room had significant maintenance issues. The shower drainage was blocked, forcing me to stop midway through my shower and wait nearly five minutes for the water to drain to avoid it overflowing. Standing in the cold while waiting for the water to clear was extremely unpleasant. To make matters worse, there was visible mold on the shower glass where it joins with the floor and at the top. We have pictures to document these issues, which raise serious concerns about the cleanliness and upkeep of the facilities. While the hotel appears clean at first glance, these maintenance problems and the unfriendly, unprofessional staff made our stay extremely disappointing. If you value proper hospitality, functional amenities, and a welcoming environment, I HIGHLY DO NOT RECOMMEND this place. Poor service, rude staff, and lack of proper maintenance completely overshadow any positives this hotel might have.

Our travel agent found this hotel for us,2 ladies of a certain age!! He found us a gem. We were delighted with everything, our room,staff were very helpful, breakfast was great plenty of choice although a toaster would have been great. Us Brits like our toast. 10 minutes to the main square with lots of restaurants,bars and shops on the way. We were there the last week in November and all the Christmas lights had been put up so everything looked absolutely lovely. We had a fabulous holiday used public transport to see all the sights ,the hotel staff were very helpful in this area. We would definitely stay here again. Christine and Julia.

This is one of my favorite Choice properties because of the people and service. From the two front desk people, to the delightful woman who makes the best spaghetti bolognese, to the cleaning woman who always greeted me with a smile and hello, the people here were the best! The part owner Tony...he is great! They have fresh squeezed juice and so I bought a bag of citrus to see if I could use their machine. It was broken so Tony took the bag and hand squeezed them all and then before I left, gave me a bag of their own Sorrento Lemons from their trees. Why? Just to be nice. I wish all hotels could take a lesson about service and just kindness from this location. Thank you to all at this location!